Complaints Procedure

  • We are here to help, no matter how large or small your issue is.
  • The Inclusions Officer’s role is to provide a point of contact with the committee and to ensure that everyone feels safe, comfortable, and included.
  • We will listen to you, and try to work with you to resolve the issue in the best way possible all round.
  • We will, as far as possible, deal with complaints confidentially and discreetly.
  • We do not believe in victim-blaming.
  • If you are the person being complained against, your side will also be heard and taken into account.
  • In the event that we have to apply any sanction, this will not be done lightly or without due consideration and conversation.
  • Complaints will be recorded, and these records will be accessible to future committees so that ongoing issues can be dealt with effectively in their proper context.

How to raise a complaint:

1)You can contact us in any way you feel comfortable – in person, via our Facebook page, or fill out a contact form here.

2)Someone, usually the Inclusions Officer (IO), will get back to you as soon as possible and make sure that your complaint is understood.

3)The IO will take the complaint back to the committee in a confidential manner, and a course of action will be decided upon, with your consent.

4)Depending on the severity or frequency of incidents, an action will be decided upon that is proportional to what has happened.

If repeated complaints are made against someone with no improvement, we may ask them not to come to CeilidhSoc events in future, either for a period of time or indefinitely. This is a last resort, and we will generally operate a three-strike policy before we consider it.

5)The results of any action will then be fed back to the person who complained, and if they and the committee are satisfied with the resolution, that is the end of the process. All conversations will be recorded confidentially for committee use (present and future).

The aim of this process is to resolve any issues in the best way possible for those concerned and for CeilidhSoc. We accept that accidents, misunderstandings, and miscommunications happen, and that if something happens, it is usually not out of malice or bad intent. However, good intentions only get us so far, and it’s in everyone’s interest to clear things up as soon and as simply as we can.